Werkflow
Issue 01 · October 2026

Less talk about AI. More workflows that work.

Werkflow shows how companies work today: concrete workflows, tools and AI in use. With numbers that reveal where they come from, and honest limits.

Practical guide as PDFStart the courseSee the 23 workflows
Classify a ticket …Workflow

Classify a ticket …

The state of play · October 2026

Big effects on tasks. Small ones across the day.

Every number carries a label showing where it comes from. The line shows the value on a 0 to 100 % scale.

AI adoption
57 %U
0100 %

of German companies with 20+ employees use AI.

Bitkom, 14 Sep 2026 Fully exploited
3 %U
0100 %

consider their AI potential largely exploited.

Bitkom, 14 Sep 2026 Task level
+14 %S
0100 %

more support issues resolved per hour with an AI assistant.

Quarterly Journal of Economics, 2025 Whole working day
2.8 %S
0100 %

time saved by chatbots across the entire working day.

Humlum, Vestergaard, NBER 2025 Organisation
67 %U
0100 %

of AI impact is explained by organisational factors.

Microsoft Work Trend Index 2026
Workflows · Issue 01

23 workflows from practice

Every article walks through one concrete workflow step by step: with tools, a prompt, limits and sources.

AI-Assisted Customer Service: What the Numbers Really Show

Customer Service
Key figure
+14 %S
more issues resolved per hour with an AI assistant
WF-016 min

200 Hours a Month: How Delivery Hero Automated Account Recovery

IT Operations
Key figure
200 hH
less lock-out time per month
WF-025 min

From a Mountain of Feedback to a Reply in 24 Hours: AI in Marketing Ops

Marketing
Key figure
50 → 3 hH
weekly feedback review, Portland Trail Blazers
WF-036 min

Call Notes, CRM, Follow-Up: Sales Work, Semi-Automated

Sales
Key figure
2–3 hH
saved per rep per week, Healthie
WF-045 min

AI in Recruiting: Where It Helps, and Why It Becomes High-Risk in December 2027

HR & Recruiting
Key figure
2 Dec 2027R
high-risk duties for HR AI begin
WF-056 min

From Invoice to Ledger: A Semi-Automated Finance Workflow

Finance
Key figure
37 %U
of respondents see at least some EBIT impact from AI
WF-066 min

Status Reports That Write Themselves

Project Management
Key figure
10.6 hH
saved per week, Wellness Coach
WF-075 min

Procurement With a System: 75 Percent Less Time in the Buying Process

Procurement
Key figure
−75 %H
time in procurement, Zapier with Tropic
WF-085 min

AI Contract Review: First Pass Yes, Sign-Off No

Legal
Key figure
−19 ppS
accuracy on tasks beyond the AI frontier
WF-096 min

The Meeting That Takes Its Own Minutes, and What the Works Council Says

Meetings & Communication
Key figure
13 %U
of AI users are rewarded for experimenting
WF-106 min

Making Company Knowledge Findable: Clean Up First, Then AI Search

Knowledge Management
Key figure
32 %U
of companies make use of their data potential
WF-115 min

The Realistic Copilot: Why 2.8 Percent Time Savings Is Not a Failure

AI at Work
Key figure
2.8 %S
time saved across the whole working day
WF-136 min

Feeling Faster, Measured Slower: What the METR Study Teaches Teams

AI at Work
Key figure
+19 %S
more time with AI, despite a perceived 20 % speed-up
WF-145 min

AI Agents in 2026: Between 15-Fold Growth and Single-Digit Adoption

AI Agents
Key figure
40 %U
of large companies are scaling AI agents
WF-157 min

Three Sizes, Three Paths: How Corporates, Scale-Ups and SMEs Automate

Case Studies
Key figure
57 % vs. 23 %A
AI use by large vs. small companies in Germany, 2025
WF-176 min

An AI Rollout Without Frustration: Why the Organisation Counts Twice as Much as the Tool

Rollout
Key figure
67 %U
of AI impact is explained by organisational factors
WF-186 min

The AI Act After the Omnibus: What Applies Now and What Comes in 2027

Law & Governance
Key figure
27 Jul 2026R
Omnibus Regulation (EU) 2026/1744 in force
WF-197 min

The Honest AI Business Case: How to Turn Time Savings Into Euros

Business Case
Key figure
80 % / 6 %U
personal gains vs. AI high performers
WF-207 min

Everything Ready on Day One: Onboarding and Offboarding as an Automated Workflow

HR & IT
Key figure
12 %U
of employees say their company does a great job of onboarding (Gallup, USA)
WF-216 min

Payment Reminders That Send Themselves: Semi-Automated Dunning

Finance
Key figure
8.14 daysD
average payment delay on overdue invoices in Germany, first half of 2026
WF-226 min

From Inbox to Task List: AI Spots What Needs Doing and Handles Only the Simple Things Itself

Inbox & Tasks
Key figure
117D
emails a day reach the average worker, according to Microsoft data (excluding the EU)
WF-237 min

A Knowledge Centre That Stays Maintained: Structure, Roles and an AI That Answers With Sources

Knowledge Management
Key figure
47 %U
of digital workers struggle to find the information they need (Gartner, 2023)
WF-247 min

Online Retail With AI: Eleven Workflows From Purchasing to Product Copy, and Where It Pays Off

E-Commerce
Key figure
23.4 %A
of retail companies in Germany with ten or more employees used AI in 2025 (Eurostat)
WF-2513 min
Tools · 10 recommendations

Tools we recommend

From n8n to Runway: ten tools with a workflow to copy, prices and an honest take on data protection and limits.

All 10 tools →
01n8nAutomate workflows across apps, including with AI agents02BirchRun ad campaigns on Meta, Google, TikTok and Snapchat by rules03ClaudeHand off workHand off multi-step tasks and get finished files back04DeepLTranslate documents and improve texts, with a company glossary05GranolaMeeting notes without a bot in the call06SanaFind company knowledge, automate workflows, build training07ReplitBuild and publish internal apps from a description08ClaudeDesignDraft slides, prototypes and one-pagers in your own brand09DescriptEdit video and podcasts by editing text10RunwayGenerate and edit video from text and images
E-learning course

From Task to Workflow

Eight modules, about seven hours, no prior knowledge needed. You will learn what AI is good for at work, how to write good prompts, which of your tasks are worth it and how a task becomes a workflow. Every module ends with an exercise on your own work and a short quiz.

8 modulesabout 7 hours32 quiz questionsCertificate of learning
0 of 8 modules completed0 %
Open the course →
  1. 01What generative AI can and cannot do45 min
  2. 02Prompting for business tasks60 min
  3. 03Finding and prioritising use cases45 min
  4. 04AI assistants at work60 min
  5. 05No-code automation75 min
  6. 06AI agents45 min
  7. 07Data protection, security and law60 min
  8. 08Team rollout and measuring success45 min
Practical guide · PDF

How AI makes your working day better, in practice

Five everyday routines, ten use cases by role, twelve prompt templates, five checklists, a 90-day plan and the legal framework after the AI Act Omnibus.

01What this guide is about02The state of play in numbers03The principle: from task to workflow04Five routines for every day05Use cases by role06The prompt toolkit07Five checklists08The 30-60-90-day plan09The law in brief10Building the business case11Glossary12Sources

How we work

Every number has a label.

Vendor claims are useful, but they are not independent evidence. So every number shows where it comes from. Dashed means: careful, a vendor's claim.

44

sources we follow continuously. Every Monday we scan them for new workflows with reliable numbers.

Open the source radar →
S
StudyScientific study or experiment
A
Official statisticsOfficial statistics, such as Destatis or Eurostat
U
SurveySurvey by associations, consultancies or vendors
D
Platform dataA vendor's usage data about its own platform
H
Vendor claimVendor claim or case study, not independently verified
P
PriceList price as of October 2026, excluding tax
R
LawLegal source or legal analysis
M
Media reportMedia report or summary of a study